Política de envio

At Toys "n" Us, we work to provide fast, secure, and discreet shipping, ensuring the best possible experience for our customers. Below are the terms and procedures related to the shipment of your orders.

1. Shipping Methods

We work with reliable carriers to ensure that orders arrive within the estimated time frame and in perfect condition.
All orders are shipped in discreet packaging, with no references to the contents or the store name, guaranteeing full privacy.

2. Delivery Timeframes

Estimated delivery times depend on the destination and the shipping method chosen at checkout:

  • Europe: 1 to 5 business days

  • International: 5 to 15 business days, depending on the destination country

These are estimated timeframes and may vary due to factors beyond our control, such as carrier delays or high-volume periods.

3. Shipping Costs

Shipping costs are calculated based on the weight, volume, and destination of the order.
The total cost will be displayed before completing the purchase.

In certain campaigns or promotions, free shipping may be offered, as indicated on the website.

4. Order Tracking

Once your order has been shipped, you will receive an email with a tracking code and instructions to follow the delivery on the carrier’s website.

5. Delivery Procedures

Orders will be delivered to the address provided at checkout.
Please ensure that all details are accurate to avoid delays or returns.

If you are unavailable to receive the order, the carrier will leave a notification with instructions to reschedule the delivery or collect it from a pickup point.

6. Shipping Issues

If your order is not delivered within the estimated timeframe, please contact us at sexshop@toys-n-us.com so we can investigate with the shipping provider.

If the package arrives damaged or shows signs of tampering, notify us immediately and send photos as evidence, so we can resolve the issue promptly.

7. International Shipping

We ship to various countries. However, it is the customer's responsibility to check local regulations regarding the import of items purchased from Toys "n" Us.

We are not responsible for customs duties, taxes, or any additional fees that may be applied in the destination country.

8. Order Changes or Cancellations

Changes to the shipping address or order cancellations can only be made before the order is shipped.

Please contact us as soon as possible at sexshop@toys-n-us.com to request any changes.

9. Contact

If you have any questions or need further information about our Shipping Policy, please contact us:
📧 Email: sexshop@toys-n-us.com