Shipping policy
Shipping policy
All orders are packed and shipped from our warehouse in Spain, in discreet packaging with no logos, no store name and no reference to the contents.
1. Processing times
Orders confirmed on business days before 3 pm usually leave the same day. Orders placed at weekends or on public holidays leave on the next business day.
2. Delivery times and prices
- Spain (mainland, Ceuta and Melilla): 24-48 business hours · €6.50 · free from €69
- Balearic Islands: 48-72 business hours · €9.99 · free from €100
- Canary Islands (IGIC and customs included): 5-8 business days · €10.99 · free from €150
- Portugal: 1-3 business days · €6.50 · free from €69
- France, Germany, Italy and the Netherlands: 2-5 business days · €10.99 · free from €99
- Belgium, Luxembourg, Austria, Ireland, Poland, Czech Republic, Slovakia, Slovenia, Hungary, Croatia, Bulgaria, Romania, Denmark, Sweden, Finland and Estonia: 3-7 business days · €14.99 · free from €129
- Greece, Cyprus, Latvia, Lithuania and Malta: 4-7 business days · €19.99 · free from €129
- Switzerland, Norway, Iceland, Liechtenstein, San Marino and Andorra: 5-10 business days · €27.99
- United States: 5-10 business days · €27.99 · free from €149
- United Kingdom: 4-8 business days · €18.99 · free from €129
- Canada and Australia: 5-10 business days · €27.99 · free from €149
- Latin America: 5-15 business days · €32.99
Delivery times are estimates and may be longer during peak periods or for reasons beyond our control. If your country isn't available at checkout, we don't currently ship there.
3. Duties and taxes outside the EU
For shipments outside the European Union, the destination country may charge customs duties or import taxes, which are paid by the recipient.
4. Tracking
Once your order leaves the warehouse, you'll receive an email with the tracking number.
5. Issues
If your parcel arrives damaged or there is a significant delay, email us at sexshop@toys-n-us.com with your order number and we'll sort it out as soon as possible.