Terms and Conditions

Preamble
These general terms and conditions of sale are agreed between Toys "n" Us , represented by Vitor Emanuel da Silva Fernandes, with NIE Z3530600-J, address at Avenida Olof Palme, No. 8, Bloque B3, Pt. 2, Vivienda 24, 38508 Puertito de Güímar (Santa Cruz de Tenerife), Spain, and contact email sexshop@toys-n-us.com, hereinafter referred to as the “Online Store”, and any person who wishes to make purchases through the Online Store, hereinafter referred to as the “User”.

The parties agree that purchases made through the Online Store are governed exclusively by this contract, excluding any terms and conditions previously published on the Online Store.

ARTICLE 1. PURPOSE
These general terms and conditions of sale are intended to provide and define all the necessary information to the User regarding the order, sale, payment and delivery of purchases made through the Online Store.
These conditions regulate all the necessary steps to place an order and guarantee proper follow-up between the contracting parties.

ARTICLE 2. ORDER AND INVOICING
The User places an order through the Online Store purchase process by adding the desired product(s) to the shopping cart.
To submit the order, the User must:

to) Register in the Online Store by providing the requested information;
b) Log in (using the email address and password chosen during registration);
c) Complete all the necessary information (shipping and billing address, shipping and payment method, tax ID and name for the invoice).

Final order confirmation constitutes full and complete acceptance of the prices, product descriptions and these General Terms and Conditions of Sale.

Orders are subject to stock availability. In the event a product is unavailable, the Online Store will inform the User as soon as possible.

The information on the invoice is the sole responsibility of the User. Once issued, the invoice cannot be modified.

Orders are valid for 2 days, except during promotional campaigns that specify a different timeframe. If payment is not received within this period, the order will be cancelled.

ARTICLE 3. PAYMENT
The available payment methods are those shown at checkout (credit or debit card and PayPal, among others). All payments are processed through secure, encrypted platforms, ensuring maximum protection of the User's data.

ARTICLE 4. PRICES
All prices are shown in Euros, include all applicable taxes and reflect the VAT rate in effect on the date of payment.

In case of a price increase, the User will be informed and may choose to cancel or continue with the order (paying the difference).
Price reductions (sales, promotions or clearance sales) will be clearly identified, including their duration and, where applicable, notification to the competent authorities.

ARTICLE 5. DELIVERY AND SHIPPING INFORMATION
Delivery is made via NACEX, Correos Express, SEUR or another similar courier service. Shipping costs are calculated before the order is completed. Destination countries, delivery times and prices are shown on the "Shipping & delivery" page.

ARTICLE 6. CLAIMS
Consumers can submit a complaint by emailing sexshop@toys-n-us.com, request the official complaint forms (hojas de reclamaciones) or contact the competent Consumer Arbitration Board (Junta Arbitral de Consumo).

ARTICLE 7. RIGHT OF WITHDRAWAL
The User has the right to withdraw from the contract within 14 calendar days after receiving the goods.
To exercise this right, the User must send a written communication by email or certified letter to the address indicated in the Preamble.

The refund will be processed within 14 days after receiving the returned goods in perfect condition. Return shipping costs are the responsibility of the User.

ARTICLE 8. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal cannot be exercised in the cases set out in Article 103 of Spanish Royal Legislative Decree 1/2007 (General Law for the Protection of Consumers and Users), which include:

  • Goods made to consumer specifications or clearly personalized;

  • sealed products that have been opened after delivery for health or hygiene reasons;

  • Digital content not supplied on a physical medium, when the performance has begun with the prior express consent of the consumer, among others.

ARTICLE 9. RETURNS AND EXCHANGES POLICY
Products may be returned within 14 days of receipt, provided they are in their original condition with packaging and labels intact.
For exchanges, the customer must return the product and place a new order.

Return shipping costs are the responsibility of the customer, except in the case of an error or defect attributable to the Online Store.
Items on sale, on promotion or seasonal items have the same 14-day right of withdrawal, subject to the same hygiene conditions set out in Article 8.

ARTICLE 10. PRIVACY POLICY
The processing of personal data will be carried out in accordance with the Privacy Policy defined in the Online Store.